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Answers to Frequently Asked Questions

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What is Goodbeing (formerly Goodebox)?

Goodbeing is a personalized, trial & discovery service providing healthy, innovative & effective beauty and personal care products, along with natural & organic health, wellness and non-toxic/sustainable living goods, thoughtfully selected based on member profiles and Box Type choices. We understand that there's a learning curve when it comes to finding products that are not only good for you and the planet, but perform well too. Goodbeing helps shorten that learning curve, doing the legwork for you on ingredients, brand ethics, practicality and performance, then allowing you to try before you buy.

Who is Goodbeing for?

If you love green beauty, natural wellness, healthy personal care and sustainable living, Goodbeing is for you. If you care about healthier ingredients, enjoy supporting smaller, more conscious companies, and understand that more is not always better, Goodbeing is for you. If you want a service you can rely on to send tried & true products for you to test before you buy, Goodbeing is for you. If you're open to trying new things (and perhaps finding things you never thought you'd use but love), Goodbeing is for you. If you’re new to this whole shebang and need a little help going clean with your beauty regimen, Goodbeing is for you. Even if you have 12 other beauty boxes, let us show you that Goodbeing is the only one you’ll ever need.

What can I expect to receive in my Box?

Each box contains 4-5 products in a variety of sizes, from trial to full size (valued at least double what you’ve paid for your subscription), for members to discover and test, along with exclusive special offers, giveaways, sneak peeks at upcoming products, practical tips and more. All products are chosen with your profile in mind. Most months will have a color item (makeup), and some will have hair care, fragrance, sun care, personal care, hygiene products, accessories, supplements, health & beauty related food or beverage items or sustainable living products. Some boxes may contain products types you have not specifically indicated an interest in, but discovery is fun and if it's not for you, share it with a friend! Sharing & discovery is so much more fun than disappointment!

Can I pick the samples in my Box?

Half the fun of Goodbeing is in the surprise! That said, we have do have a Pick A Product feature, which allows members to choose 1 of the products the receive each month (Coming September 2016).  If you prefer the surprise, simply don't open your It's Time To Pick email when it arrives.  Quantities of each product available vary and not all products will be available to all members.  Pick A Product is first come, first served, with limited quantities available for each product.  We review all preferences in Member Profiles in choosing the products each month, and where applicable, customize according to your selections.  Some of the items on the Pick A Product page may be among those assigned, in addition to the selected item.  Prefer to be totally surprised?  When the It's Time To Pick email hits your inbox, you can choose not click through to the Pick a Product page and the surprise will remain intact.

Will I know ahead of time what is coming in my Box?

Half the fun of Goodbeing is in the surprise! That said, we have do have a Pick A Product feature, which allows members to choose 1 of the products the receive each month (Coming September 2016).  If you prefer the surprise, simply don't open your It's Time To Pick email when it arrives.  Quantities of each product available vary and not all products will be available to all members.  Pick A Product is first come, first served, with limited quantities available for each product.  We review all preferences in Member Profiles in choosing the products each month, and where applicable, customize according to your selections.  Some of the items on the Pick A Product page may be among those assigned, in addition to the selected item.  Prefer to be totally surprised?  When the It's Time To Pick email hits your inbox, you can choose not click through to the Pick a Product page and the surprise will remain intact.

What’s the cost and how does payment work?

What’s the cost and how does payment work?

There are 5 Membership Plans available -

  • Monthly - $21.00/month, billed at sign-up - pay as you go, automatically recurs each month until cancelled.  Next bill between 1-7th of the following month.
  • Every Other Month  - $21.00/every other month, billed at sign-up - pay as you go, automatically recurs every other month until cancelled.  Next bill between 1-7th of the following month.
  • 3 Month Membership - $60, paid in full at sign-up ($20.00 a box - saves 5%). Non-refundable, no cancellations.  Can be transferred to a new recipient.  Next bill 3 months from date of sign-up. Renews automatically unless canceled before next bill date, which will be the 7th of the renewal month.
  • 6 Month Membership - $114, paid in full at sign-up ($19.00 a box - saves 10%).  Non-refundable, no cancellations.  Can be transferred to a new recipient. Next bill 6 months from date of sign-up. Renews automatically unless canceled before next bill date, which will be the 7th of the renewal month.
  • 12 Month Membership - $216, paid in full at sign-up ($18.00 a box - saves 15%).  Non-refundable, no cancellations.  Can be transferred to a new recipient. Billed  upon sign-up. Next bill 12 months from date of sign-up. Renews automatically unless canceled before next bill date, which will be the 7th of the renewal month.

Each month's membership dues will be automatically charged each period to the credit card you used at sign-up until you choose to cancel. To allow us to ship as soon as possible,  new memberships and re-activated plans charge upon sign-up or re-activation.  Once you join, the first box is not cancelable or refundable.  Dues for the following month will be processed during the normal billing window, between the 1st and 7th of the month. This may result in two month's dues being processed within the same month, sometimes within just a few days of one another, depending on the date of sign-up. If you prefer not to be billed for your second box before your receive the first, please choose the Every Other Month plan.

Please note: All memberships, including 3,6 and 12 month memberships, automatically renew unless the membership is cancelled prior to the next billing period.  The next billing date will be the between the 2nd and 7th of the month it is to renew.  For example, if you have a monthly or every other month plan, and your last dues were paid on February 2nd, you must cancel before the 7th of March to prevent the next dues from being processed and that box shipping.  If your 3-Month Membership is for the January - March Goodeboxes and you joined on December 15th, you will need to cancel before March 7th.  All 3 boxes will ship, but the plan will not renew. If no cancellation request is received the plan will automatically renew.

Changing Plans: You may change plans at any time during the course of your membership, however, the new plan will only take effect once all months paid for under the previous plan have been shipped.  Allow 24-48 hours for your net billing date to be updated according to the new plan.

Looking for cancelation information?  See Can I cancel/unsubscribe if I need to for additional details.

 

 

How does the sign-up process work?

Click here to Join Goodbeing (formerly Goodebox). You will first be directed to a page to create an account with a Username and Password. Next, you will choose the plan that best suits you and enter your payment details. A $1.50 authorization charge will be processed to ensure funds are available, which will then be voided. No funds are transferred for this. Your first payment may process anytime between the 1-7th of the shipping month or between the 15th and 30th for Late Sign-Up Shipments. (This is when we are able to ship to members who join after the 1st of the Shipping Month. Please note: If the 15th is not a business day, collection may occur plus or minus a day or two). Once your payment details have been entered, you will be re-directed to complete your Member Profile, where your shipping address and information about you is collected to help us source appropriate products and select items for your Box.

How does shipping work?

Boxes start their journey to your doorstep at the end of a given month and arrive within the first two weeks of the following month. Most are delivered within 3-8 business days once they leave us, however some rural addresses may take up to 12 days. Delays may occur on occasion due to weekends, holidays or other factors affecting shipping such as extreme weather, power outages, equipment breakdown and the like. Ship date depends on when you join:

 

Monthly and Every Other Month Plans:

~Joined Between 1st and 20th: Your first Box will ship between the 24-30th/31st of that month.

~Joined between 21-30th/31st and Gift Membership Boxes:Your first Box will ship between the 2nd and 7th of the following month.

 

3, 6 and 12 Month Plans: (Effective as of 3/20/15)

~Joined Between 1st and 20th: Your first Box will ship between the 24-30th/31st of that month.

~Joined between 21-30th/31st: Your first Box will ship between the 1st and 7th of the following month.

 

Goodbeing may use combination of carriers to get your package to you, however final delivery will be made by the USPS (US Postal Service). Shipping notification and tracking details will be sent via email. Your shipping email may arrive up to 5 days before the package leaves us, so be sure to check the actual shipping date listed.

Where does Goodbeing ship to?

Goodbeing currently ships to the United States, U.S. Territories and APO boxes at this time via the US Postal Service First Class Mail, no signature required.

My package was marked as delivered, but I do not have it.

Goodbeing shipments are transported via DHL, UPS or Fed Ex, with final delivery to your destination via USPS. All members agree to this shipping method by virtue of joining and agreeing to the terms of service. Once a package leaves us and is in possession of the shipper, it is out of our control. It is the responsibility of the recipient to ensure that a secure delivery location is used to receive your packages from Goodbeing. If your box tracking details say the package has been delivered but you do not have it, take these steps:

- Be sure your address is accurate and up to date BEFORE your package is shipped (by the 15th of the month) and your delivery location is secure.

- If you live in a multi-unit complex, check with neighbors and any front office.

- In any residential area, check with neighbors to see if they have received your box in error.

- Contact your local post office with you tracking number, advising them of the issue.

- Speak with your carrier(s) to see if they have further details.

- Wait 7-10 days after it is marked "Delivered" to see if the package is located (they often turn up).

- If the package is not located (or it's located but after it was marked "Delivered", file a formal complaint with your local Post Office and share a copy with us.

- If you believe the package was stolen, advise the local postal office and file a report with your local police department, as you would with any other instance of theft.

- Advise us of the issue and what steps have been taken - we will see what we can do to help locate the package.

If the package has been stolen, Goodbeing is not responsible for providing a replacement. Where supplies allow, we can often reship a package for a reduced cost.

I ordered a box to be shipped internationally and I have not received it. What now?

1. Lost boxes - If your box was lost by the carrier, we can file a claim and ship a replacement. Please email us (contact page link) with your account details
2. Damaged boxes - If your box arrives visibly damaged, do not open it. Please take a photo and email us (link to contact page link ) us the photo, along with the delivery date and any other relevant details so we will can file a claim with the delivery company to allow us to ship a replacement. Please be advised it may take 30-45 days to receive your replacement.
3. Boxes marked as "Delivered" however recipient claims they have not receive it - As a member, you have agreed to the terms of membership, which includes our choice of delivery service, which may be via USPS, DHL, UPS or Federal Express. In this instance, because the package has been marked as Delivered, and we have no control over the security of the delivery location or the delivery and the high cost of shipping, we are unable to replace the package free of charge. International members will be able to request a replacement box at a reduced rate (base on their plan or box purchased, the price for which will be provided at the time customer service is contacted)

What if I need to change the address to which my Box ships?

Login to your account to change the address of your Goodbeing Box. Address changes must be made by the 15th of the shipping month to take effect for that shipment.

If an address is not changed by the 15th of the month and the Box goes to your old address due to this, we will need to collect $3.50 to cover the cost of postage to reship the returned box or a replacement for it.

Can I make changes to my Goodbeing Member Product Preference Profile after I join?

Absolutely! Click here to log in and make changes to your Member Profile. All changes must be made before the 1st of the shipping month to take effect that month. The most recent Member Profile on file will be used each month.

What are your standards for the products included in each Box?

Goodbeing only works with thoroughly evaluated, mission based brands committed to cleaner, healthier, more sustainable products. Each product is evaluated according to criteria established by experts we trust and our personal research, use & assessment of each item. In addition to these, each month, your Box contains products tested, examined and loved by our Guest Experts, from professional makeup artists to sought after aestheticians; celebrity nutritionists to holistic health practitioners, book authors to green beauty writers, and well regarded sustainable living gurus - these people know their goods. All told, we research and review all available information on ingredients, animal welfare, social and environmental practices to make sure they're on the up and up.

We set the bar pretty high, but of course, the final judgment call on whether a product is good enough for you...is up to you. We're always open to feedback and new resources to look at to make sure the products we introduce you to are living up to your standards, revising our own criteria along the way as new information surfaces. Through our product surveys, you have a direct line to each brand we include to share your feedback directly with them as well, which believe it or not, does influence how they do business.

Do you have Vegan only boxes, how do you define Vegan and are the products Cruelty Free?

Vegan Products:

Due to the difficulty in sourcing quality, high performance Vegan beauty products that are formulated with healthy, sustainable ingredients (and not just junk that happens to be Vegan), members choosing to receive Vegan products in their Member Profile may receive products that contain beeswax or other bee based ingredients. Products selected for Vegan members will not contain ingredients derived from milk, eggs, lanolin, cochineal beetles (Carmine), pearl, silk, animal by-products or any other non-vegan ingredients.

 

Cruelty Free Products:

Goodbeing supports Cruelty Free beauty products and is opposed to animal testing for both finished products and ingredients. We screen each brand to try to ensure no brand we work with is currently engaged in animal testing or using ingredients currently being tested on animals.

What if one of my items is broken, melted, or otherwise imperfect?

As a “trial and discovery service, our goal is to give you the opportunity to discover and test out a pre-screened selection of healthy beauty and natural wellness products in the convenience of your home before you buy. Every so often, (really, not often) a product may arrive in a less than pristine state.  Melting, breaking and other mishaps can happen in transit.  If your items arrive in less than perfect condition... think hard about whether it's really unusable.  It's not the end of the world and it's usually pretty easy to address. 99% of the time, it's still usable. It's kind of like organic produce - it doesn't always look as good as it's conventionally grown counterparts, but it's probably better tasting and better for you. Crumbled box? Somewhat squashed tube? Lid slightly ajar but product intact? Odd printing? Broken lipstick, melted product or leaking bottle?  Everything we ship is new and unused and in good condition when it leaves us.   The transportation of our boxes from point A to point B is not always a gentle one though.  Keep in mind as well, that in some instances, packaging is not always the exact same as the retail version (no outer box, new labels, etc).

Given the nature of the service and the low price members pay to test out products, we do not guarantee that your samples will arrive to you in perfect condition.  They are not a retail purchase, after all, and thus not treated as such.  Unless a product is completely unusable, we do not replace products that arrive in less than perfect condition where there is a fix available to allow you to still test the product.  Some examples are:

  1.  Here's how to fix a broken pressed cosmetic (eyeshadow, powder, etc)
  2.  Here's how to fix a broken lipstick
  3.  Here's how to fix a melted lipstick or tube lip balm
  4.  Melted body balm or salve - If it's in a jar, pop it in the refrigerator for a couple of hours on a level surface.  In a squeeze tube, place it on it's side in the refrigerator.
  5.  Pump does not work - Just take the lid off and pour or shake the product out.  Let us know about these as where it's possibly a packaging defect, we can at times reship.

Where a package is defective making the product inaccessible or where you are unable to use it in a manner that affects it's true performance, for example, a mascara or lip gloss tube with a broken wand, a spray bottle for a fine liquid that is supposed to applied in a mist that won't spray, or a product has completely or nearly completely leaked out of it's original container due to a loose lid or completely broken bottle, jar or tube, we will reship a replacement in your next box.  If a product is empty or damaged in some way that truly renders it unusable, please do let us know and we can ship a replacement in your next box. Please be sure to send us a photo of the damaged item when you email us at contact@joingoodbeing.com so we can help you resolve the issue.

 

Can I get the same products in my International Box as domestic members receive?

For the most part, yes, however there are some exceptions to this. We are unable to ship certain products deemed "hazardous by either the US or the country being shipped to. These mail include nail polish, alcohol based products like perfumes (scented oils are ok), hand sanitizers, aerosols, and glues and adhesives (such as for false lashes). Beyond that, unless specifically restricted by the receiving country, most products should be able to be shipped and substitutes will be supplied for those that can not.

Do Goodbeing subscribers get special offers?

But of course! Each month, along with your Box, you will also get a very exclusive set of special offers applicable to many of the products included (though not always all of them) which will be valid anywhere from 1 week to 60 days, depending on the brand's policies.

Can I give a Goodbeing membership as a gift?

You betcha! You simply complete the gift form, choosing the length of the membership and make a one-time payment. The recipient will receive an email on the day you've selected containing a link to fill out their shipping information and complete a member profile to make sure they receive the best products for their individual concerns.

Click here to Give Goodbeing.

I received multiple gift memberships or I'm a member who received a Gift Membership. What do I do?

You received more than one membership to Goodbeing for the holidays/ your birthday/ just because. Feel the love! To make sure you only have one active account and receive just one box per month, make sure to claim all gifts under the same email address AND contact us so that we can make sure you receive credit for all Gift Memberships. This way, all gift memberships will accumulate in one account, adding months to the length of your membership instead of shipping multiple boxes in a single month. If you happened to receive your Gift Membership Emails at multiple email addresses, let us know.  We can sort it out. If you're not sure if you have multiple accounts, just drop us a line and we'll help you merge them if so.

Do you sell individual Boxes?

From time to time, we will offer a limited run of Single Boxes. They are processed in a single transaction, do not create a membership and have no recurring membership dues. Goodbeing member special offers & give-away eligibility is not included in the Single Box option. Purchase of the Single Box is available to both members and non-members. It's an easy way to see what a Goodbeing Box is like before joining as a regular member. Existing members are welcome to purchase a Single box to receive extra samples of items they may have received in a previous box. No specific product requests can be accommodated. Three boxes per sale is permitted per transaction.

How are the items in a Bonus Box chosen?

All non-membership based boxes (examples: holiday boxes, bonus promotional boxes, single box purchases, fundraiser boxes) while totally awesome, will not be based off of your profile like a membership box. All non-membership boxes are a randomly selected assortment of awesomeness for a gamble where you'll always win.

Can I get a refund for my Goodbeing (formerly Goodebox) membership if I don't like what's in it?

We hope you love getting your Box each month, but if you don’t, you can cancel a Monthly or Bi-Monthly Membership at any time.  Login to your account to cancel.  To prevent another box from shipping, be sure to cancel BEFORE the 1st of the shipping month.  Boxes ship each month between the 25-30th. Cancellations submitted ON OR AFTER the 1st of the shipping month will take effect the following month. For example, if you cancel on July 1st or later, your membership dues will be processed (between the 1st and 5th) and you will receive the August Box as your last.  No further dues will be processed nor boxes shipped.  Cancellations after the 1st of the shipping month are non-refundable and that month's Box will still ship.  Because Goodbeing is a membership  service, refunds for shipped Boxes are not available.   You can choose to stop receiving your Box (sniff) if you prefer, or you can change the address & recipient.  Address changes must be made by the 15th of the shipping month to take effect for that shipment. Login to your account to change the address and/or recipient of your Box.  3 and 6 Month Memberships cannot be canceled or refunded, however they can be transferred to a new recipient.

I saw a Special Offer after I had joined or placed an order. Can I get an adjustment?

Special offers and sales on Boxes happen from time to time, for limited duration. If you purchase, for example a Monthly Box or a Limited Edition Deluxe Box and later see a special offer pertaining to that same box, as a small business, we are not able to offer price adjustments. When they happen, and they are rare, they are VERY limited in duration. Most of the time, these boxes sell out before we have a chance to make a special offer. We hope you appreciate the value each box, even at full price brings. Of course, you can opt to wait it out to see if a special offer comes along, but chances are, it won't. We've all been there, bought that awesome bag/shirt/dress/nail color only to see it go on sale later. We've also been here, waiting to see if it goes on sale and missing out completely.

I'm getting an error code when trying to join or when trying to login from the Home Page Login.

1.  When trying to Join: (412) code: CustomerCodeNotUnique: Another customer already exists with code="your email address"?

The system is designed to prevent multiple sign-ups under the same email address.  This is to protect  you from inadvertently having multiple memberships. When signup is started and your email address is collected, it generates an account for you.  If you receive this error, it means your account has been created and just needs to be completed. Submit A Request here to contact us and we will send you the appropriate link to finalize your membership.  If you receive a "Welcome to Goodbeing (formerly Goodebox)" email, you can also click the link supplied  - Update Your Payment Method - to verify that your account is active, and if inactive, provide payment information to activate it.

2.  When I try to Login: I get a message that says  "Isn't this embarrassing - Page Not Found"?

This happens occasionally with certain browsers and some sort of cache / cookie issue.  Your best bet is to either clear your cache and any cookies in the browser and try again. If you're still having issues, Submit A Request here for help from Goodbeing customer service.

How do I contact you?

Customer Service:  We handle all customer service via email.

Find answers to your questions on our members FAQ page or drop us a line here!

Business, brand partnerships and media inquiries:

Email: Click on the Submit A Request link here!

Phone: (503) 610-3664 (not for customer service)*

*Voicemail / Telephone Messages left pertaining to customer service issues will not receive a response in a timely manner.  We handle all customer service via email. As a small business, this is the most effective way for us to handle customer service. Please Submit A Request here instead for prompt attention.  We aim to respond within 24 hours.

Shipping Address

Goodbeing (formerly Goodebox)

14865 SW 74th Ave Suite 220

Tigard, OR 97224

 

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